Anonymous beneficiary feedback, an honest read on volunteer experience, and funder-ready outcome evidence, all without buying a CRM or an M&E suite. Flat pricing a small charity can afford, and no per-response fees.
Charity M&E and case-management systems link every answer to a named record; that's their job. But people soften what they say about a service they depend on when their name is attached. Moodly is anonymous by design, so people say what they mean.
When the grant return is due, evidence gets scraped together from scraps: a quote rescued from an old email, an attendance spreadsheet, a memory of what someone said in March. Dated, anonymous survey rounds give you something solid to point at instead.
The first sign a volunteer was unhappy shouldn't be the gap in the rota. A short, anonymous volunteer survey catches the drift (feeling taken for granted, poorly organised shifts, unclear roles) while there's still time to fix it.
A short, anonymous beneficiary feedback survey on how the service feels to use: whether it helped, whether people were treated with dignity and listened to, and what could be better. It puts the Charity Governance Code's "perceptions survey" into practice: three minutes, no account to create.
The Volunteer Experience survey takes an anonymous look at what keeps people coming back (feeling valued, being well organised, knowing what's expected) and whether they plan to stay and would recommend it. Run it once or twice a year and the quiet drift stops being invisible.
The Impact & Outcomes survey captures the difference your service makes in people's own words and self-rated change: confidence, wellbeing, skills and connections. Apply the "Impact and voice year" plan and the whole listening rhythm is scheduled in one go, timed for reporting seasons. Export results to CSV or a print-ready report for the trustees' annual report and grant returns.
No regulator makes you run a survey. The pattern is an expectation to listen and to evidence what changed, with a survey as the accepted method. Moodly gives you the method, the cadence, and the evidence trail.
The Code asks boards to regularly consider the views of beneficiaries and other stakeholders, and its suggested evidence includes a perceptions survey by name. It's voluntary, apply-or-explain, and an anonymous survey is the cleanest way to apply it.
Grant agreements (the National Lottery Community Fund's among them) commonly require evidence of progress against outcomes, including the views and experiences of the people you support. Dated, anonymous survey rounds are exactly that evidence.
Trustees must report each year on what the charity has achieved for the people it exists to serve. The duty to report is statutory; the method is yours to choose, and honest feedback beats a well-written guess.
These expectations bind your charity, not the tool. Moodly helps you gather and evidence honest feedback; it doesn't make you compliant by itself.
No. The people you support answer via a link in a browser: nothing to install, no account to create, and every survey is anonymous by default. Volunteers and staff who use the portal sign in with a magic link, so nobody manages passwords.
Yes. Segments let you tag participants by project, team or site, target a survey at exactly the right people, and filter results the same way, with a small-cohort privacy guard so a project of three can never be read as individuals.
Dated survey rounds with response counts and question-level results: evidence of what changed and when you asked, rather than a one-off anecdote. Everything exports, so it drops straight into a grant return or the trustees' annual report.
Plans are a flat annual price sized by how many people you hold, with a free trial, and never per response. However often you survey the people on your roster, the invoice doesn't grow, so listening properly never becomes the expensive option.
Send the Service Feedback survey this afternoon, watch anonymous answers arrive, and have something concrete to show your funder. Free for 14 days, no card required.