Anonymous surveys for residents, families and the staff who care for them: warm enough that people answer, rigorous enough to file as Reg 17 evidence. Built for care homes and any CQC-registered service, self-serve and priced for a single site.
Regulation 17's purpose is "continually evaluating and improving", and a one-off survey in the run-up to an inspection window doesn't satisfy a continuous duty. What does is a rhythm: short surveys on a schedule, all year, with the evidence filed as you go.
A care worker answering a named survey about their manager, or a daughter rating the home her mother lives in, has every reason to soften the truth. Fear of reprisal exists even in kind places, and public review platforms attribute feedback by design. Moodly is anonymous by architecture, so the answers are the ones worth acting on.
A registered manager's week has no slot for wrangling CSVs, and feedback modules buried inside big ops suites are little better. Results here arrive as dashboards with trend lines across rounds and a print-ready report per survey. Nothing to decode.
Life at Our Home asks what daily life feels like (home, kind staff, choice, food, feeling safe) in warm questions a resident can answer, or a family member can answer with or for them. Your Experience of Our Service does the same for any regulated service: dignity, being listened to, being involved. Both align to the themes CQC's I statements draw from. If you run the NHS Friends and Family Test, they complement it; the FFT keeps its own mandated question wording.
The Staff Wellbeing Pulse takes a candid read on energy, the emotional demands of caring work and feeling valued; Speaking Up & Safety Culture asks how safe people feel to report concerns and whether anything happens when they do. Both are anonymous by architecture (identity is never stored with answers), and small-team results are held back below a minimum group size, so a night shift of three can never be read as individuals.
Apply the CQC feedback evidence year plan and the whole rhythm schedules itself: experience surveys three times a year, staff pulses twice. Surveys open and close on their own dates, every round is stamped with open and close dates and response counts, and each produces a print-ready report the registered manager can hand over in minutes.
Unusually for this territory, the duty is written down: CQC-registered providers must seek and act on feedback, and survey results are a named evidence category. No official question set exists; the method is yours to choose. Moodly gives you the method, the cadence and the evidence trail.
Registered providers must seek and act on feedback from people who use the service, their families, staff and others, for the purpose of continually evaluating and improving. The duty is statutory and continuous: a one-off exercise doesn't satisfy it.
CQC's assessment framework names "survey results" and "staff surveys" among the evidence categories inspectors draw on. A regular, anonymous, well-documented survey is one of the most defensible ways to show the duty being discharged.
Leaders are expected to foster a culture of proactively seeking and acting on feedback. A trend line across rounds, annotated with what changed, says more about leadership than a folder of one-off PDFs.
These duties bind the provider, not the tool. Survey results are a recognised evidence category, and Moodly helps you gather, guard and file honest feedback, but no software makes you compliant by itself.
Yes. Surveys ask one question at a time in a simple app or straight from a browser link, with no account or password to manage. And where a resident can't answer themselves, a family member or carer can answer with them or on their behalf; Life at Our Home is written for exactly that.
Yes. Anonymity is architectural, not a checkbox. Answers are stored without identity, and results are held back below a minimum group size you control, so a small team's responses can never be read as individuals. That is what makes honest answers about managers and culture possible.
No, and it isn't meant to. The FFT has its own mandated question wording and submission route, and the national NHS Staff Survey is its own instrument where it applies. Moodly's surveys complement them (local, more frequent, and yours to act on) and never replace a mandated national instrument.
Date-stamped survey rounds with open and close dates and response counts, trend lines across rounds, and a print-ready report per survey. The action trail is yours to write: what you changed and who owns it. Together they evidence that you asked, listened and re-measured.
Apply the CQC feedback evidence year plan and the rhythm schedules itself: experience surveys three times a year, staff heard twice. Free for 14 days, no card required.